Description based on Specified Commercial Transactions Law
| Distributor | Alpine Logic |
|---|---|
| Trade name or service name | Alpine Logic |
| Representative | On Takeshi Kawada |
| location | 〒080-0811 1-15, East 11, South 7, Obihiro City, Hokkaido |
| telephone number | 090 8903 4144 (Please note that we may not be able to answer the phone due to business reasons. For inquiries, please contact us via the contact form or email.) |
| email address | info@alpinelogic.jp |
| homepage address | alpinelogic.jp |
| Selling price | Please check each product page. |
| Sales volume | Please check each product page. |
| Required fees other than the product price | Shipping and handling fees may be charged separately from the sales price. |
| payment method | Credit card, Shop Pay, Apple Pay, Google Pay, PayPal, Smartpay, bank transfer |
| Payment Deadline | For bank transfers, please make the payment within 7 days after we send you a confirmation email. |
| Payment for pre-ordered items | Payment will be made at the time the reservation is made. |
| Delivery time of the product | Except for pre-order items and certain items that require installation, we will ship within 7 days of receiving your order. Depending on the product, we may not be able to accept shipments during long holidays. |
| Delivery method of the product | home delivery |
| Returns, exchanges and defective products |
If you would like to return or exchange an item, please contact us as soon as possible after receiving the item. For defective products, please send us a photo via email or chat. After confirming the photo, we will promptly ship the same product or a replacement product. |
| Return/exchange deadline | Please contact us within 8 days of receiving the product. |
| Return and exchange shipping fees, handling charges, and damages |
When returning or exchanging a product for personal reasons, the customer will be responsible for the shipping costs (actual cost), administrative fees (5% of the settlement amount including shipping costs), packaging damage fees (actual cost), settlement fees (actual cost), and bank transfer fees (actual cost). If the product is defective, we will cover the cost. Furthermore, if delivery is impossible due to a customer's extended absence and the storage period at the delivery company's office has expired, the customer will be responsible for the shipping fee (actual cost), administrative fee (5% of the payment amount including shipping), packaging damage fee (actual cost), payment fee (actual cost), or bank transfer fee (actual cost). |