Description based on Specified Commercial Transactions Law
| Distributor | Alpine Logic |
|---|---|
| Business name or service name | Alpine Logic |
| representative person | On Takeshi Kawada |
| location | 〒080-0811 1-15, East 11, South 7-chome, Obihiro City, Hokkaido |
| telephone number | 090 8903 4144 (Please note that we may not be able to answer the phone due to business reasons. For inquiries, please contact us via the contact form or email.) |
| email address | info@alpinelogic.jp |
| Home page address | alpinelogic.jp |
| Sales price | Please check each product page. |
| Sales volume | Please check each product page. |
| Required fees other than the product price | Shipping and handling fees may be charged separately from the sales price. |
| Payment Method | Credit card, Shop Pay, Apple Pay, Google Pay, PayPal, bank transfer |
| Payment deadline | For bank transfers, payment must be made within 7 days of receiving the confirmation email from us. |
| Payment for pre-ordered items | Payment will be made at the time the reservation is made. |
| Product delivery time | We will ship within 7 days of receiving your order, except for pre-order items and certain items that require installation. Please note that we may not be able to ship some items during long holidays. |
| Delivery method of the product | Courier |
| Returns, exchanges and defective products |
If you would like to return or exchange an item, please contact us as soon as possible after receiving it. If you have a defective product, please send us a photo via email or chat. After confirming the product, we will promptly ship you the same product or a replacement. |
| Return/exchange deadline | Please contact us within 8 days of receiving the product. |
| Regarding shipping fees, handling charges, and damage charges for returns and exchanges |
When returning or exchanging an item for personal reasons, the customer will be responsible for the shipping costs (actual cost), handling fees (5% of the settlement amount including shipping costs), packaging damage fees (actual cost), settlement fees (actual cost), or bank transfer fees (actual cost). If the product is defective, we will cover the cost. Furthermore, if delivery is impossible due to the customer's prolonged absence and the storage period at the delivery company's office has expired, the customer will be responsible for the shipping fee (actual cost), administrative fee (5% of the payment amount including shipping), packaging damage fee (actual cost), payment fee (actual cost), or bank transfer fee (actual cost). |